Airport Assistance Services at Addis Ababa Airport

Fast Track Assistance

During Ethiopian Airlines' peak hours, Addis Ababa Bole International Airport may have a very high number of passengers and is one of the busiest airports in Africa. In the presence of the fast track facilities at the airport, AirPorT Assist's Fast Track Assistance (FTA) is a facility extended to the travellers to smoothen out the airport formalities. With significant travel time older passengers, popular with business travellers and families.

Meet and Greet

The Airport Staff will leave or come to the Airport with a professional demeanour by Airportassist Meet & Greet. On arrival at the airport, on check-in, with luggage and at the terminals, individual assistance. The Airport service is provided to encourage tourists to ease and comfort their travelling from/to Ethiopia and foreigners to Ethiopia.

Lounge Access

An airport lounge is a great amenity to have at a long layover. Passengers who are eligible for premium will be able to be served in a comfortable seat with free food and beverages, Wi-Fi access, shower facilities, quiet rooms, business-friendly areas, as well as the famous Ethiopian coffee ceremony at Ethiopian Airlines lounges. AirportAssist can even arrange for a lounge at the airport (if available) prior to the travellers' departure.

VIP Airport Assistance

If you relish the values of comfort, privacy and personal service, AirportAssist's VIP Airport Assistance is for you. Whether it's assisting you with your travel to and from the airport, the little things are carried out in a professional manner. The ideal service for executives, celebrities, diplomats, families and anyone who wants to have a hassle-free airport experience.

Family & Special Needs Support

Travelling with children, old family members or persons with mobility issues can sometimes be a challenge, especially at the busiest of international airports. Help with navigation in the airport, assist in carrying suitcases or even with your wheelchair, AirportAssist makes it easier and more comfortable to get to and from the airport.

Baggage & Porter Help

When travelling abroad, it is easy to get tired with a number of suitcases to carry. AirportAssist's baggage and porter services provide transportation from the entrance to the terminal, from check-in counters to baggage claim and transport to the next destination. Perfect for big families, travellers, and big suitcases.

Transit Assistance

Ethiopian Airlines' Addis Ababa airport is one of the busiest in Africa. In the case of passengers travelling between two airports, AirportAssist's Transit Assistance accompanies the passengers from the arrival gate to the departure gate, and assists the passenger to make the airport transfer as stress-free and efficient as possible.

Layover and Connection Tips at Addis Ababa Bole International Airport

  • In Ethiopia, Addis Ababa Bole International Airport serves as the leading one, as all Ethiopian Airlines' flights take off and land from here, and thousands of passengers use the airport daily as a connecting flight. When transiting from one flight to another on the same ticket, be sure to rely on the instructions at the airport and arrive at the airport with plenty of time to board your final flight.
  • If you have your own transfers, please ensure you have enough time between flights – particularly if you need to check and retrieve each bag. Security lines will be extended, and immigration will be longer during the high travel season.
  • Long layovers may warrant a few hours spent at the airport duty-free shops, some real Ethiopian coffee or a few hours of airport exploration before boarding your next flight.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS